Help centre
Straightforward help for setting up tournaments, adding teams, building fixtures, entering scores, and running the day with less stress.
What do you need to do?
Browse topics and roles+
Help for your role
29 articles
Create a hidden simple fee plan
Enter every simple fee setting and approve its complete review. The new plan is hidden and unassigned, with no invoices or charges.Place an existing player in a squad
Add one existing active player to a squad or move their primary squad, with a complete current-season membership review before approval.Add new players from a roster
Review a bounded CSV batch of new players for one active season, with optional standard squad placements. Existing identities and guardian relationships require a separate club review.Save a pending guardian invitation
Choose an existing child, enter one guardian’s details and review their access before saving a claimable pending invitation. Saving does not send it.Create an empty club workspace
Start a club workspace with its name, web address, contact details, sport and colours. Review its public listing and your owner access before creating it. Seasons, teams and joining remain separate setup tasks.Set up your club and first season
Complete the club basics, add a season, and give each committee member only the access they need.Invite a family and review a player registration
Invite a parent, work through the registration queue, check documents and existing-player matches, then approve, request changes or reject.Manage family access and an existing player
Understand invitations, second guardians, existing-player warnings, and what to do when a family cannot see a child.Create a fee plan and check what a family has paid
Set up signing-on fees or subscriptions, assign the right players, and understand the collection state.Manage volunteer roles, qualifications and checks
Give volunteers suitable access and keep safeguarding information current without exposing it unnecessarily.Share signup links and team codes with families
Find each team’s signup link and short code, choose whether registrations approve automatically, and pause or archive a link that should stop working.Invite coaches, team managers and committee members
Send a staff invite by text, pick the role and team, and understand what each role can see. The invitee just signs in to the app with that number.Sign in to the Playlee Clubs app
Sign in with your mobile number and a text code, what to do when the code does not arrive, how to change your number, and what “This account does not have Clubs access” means.Can’t see your child, two clubs or a second parent
Fix the common family problems: a child missing from the app, switching between clubs, giving another parent access, and a child who appears twice.Register players with the league (FA Club Portal)
Use People → League registration to copy each player’s details and photo into the FA Club Portal, email yourself the ID pack, and track who is submitted and registered.The platform fee, payouts and failed payments
Check sponsor and organisation invoice statuses in Accounts, separately from family fees in Money. Learn about online fees, payouts, failed payments, refunds and reminders.Issue, collect and cancel fines
Switch fines on, set the notice period, fine a player or a team, and understand what the fined person sees and when they are charged.Run the club shop: products, orders and refunds
Turn on the shop, list kit, merchandise and tickets, fulfil orders with collection or postage tracking, and refund an order.Set a fixture as League, Cup or Friendly
Use the Match type field on a football fixture to choose League, Cup or Friendly, including fixtures imported from FA Full-Time.Set up repeating training and edit a series
Create weekly training (or any regular session) in one go, then change one date, this date and later ones, or the whole series.Availability deadlines, reminders and picking a squad
Set an availability deadline or a player limit, understand the automatic reminders, chase families who have not answered, and pick and publish a squad.Cancel, postpone or delete a fixture or session
Call off a game or training session, tell families, free the pitch, and understand the difference between cancelling, postponing and deleting.Import league fixtures from FA Full-Time
Connect a team to its FA Full-Time page, sync its fixtures from the app, confirm each one, and understand "Details TBC" and what a re-sync changes.Book a pitch for a home fixture or training
Reserve a club pitch from the event itself, from Facilities, or from the weekend pitch board, and sort out clashes and shared derby bookings.Team chats, direct messages and announcements
How parents and staff message each other in the app, who can post where, sending photos, replying to announcements, and muting notifications.Report a message and review reports in Moderation
How anyone can report a message or conversation, and how welfare officers and admins review reports, hide messages and restrict messaging.Run pay-to-play sessions and programmes
Set up a programme such as Wildcats, a Fun Club or an adults’ Just Play session: who can book, the price, dates, coaches, and how bookings, cash and refunds work.Pay your coaches: timesheets, pay runs, holiday pay, tax and NI
Set each paid coach’s rate, approve a timesheet built from the sessions they ran, and run payroll with rolled-up holiday pay and, if you want, PAYE and National Insurance. Paid pay runs go straight into the books.Still need a hand?
Ask a question for an immediate answer from the support library, or send the details to the Playlee team.