Can’t see your child, two clubs or a second parent
Fix the common family problems: a child missing from the app, switching between clubs, giving another parent access, and a child who appears twice.
Reviewed 26 September 2026 · Verified for Clubs web and app · September 2026
Before you start
- The Playlee Clubs app, signed in
Open full-size screenshotStart here
Most family problems come down to which account you signed in with. Your child is linked to the parent details used when they were registered, so sign in with that same mobile number or email.
For how second guardians and existing-player warnings work in general, see “Manage family access and an existing player”.
Give another parent or carer access
- 1
Go to You and tap your child under Children
This opens your child’s profile.
- 2
Tap “Add a parent or carer”
Enter their first name, last name and mobile number. Email is optional.
- 3
Choose what they can do
“Full access” off means view only. “Can see & pay fees” is off by default.
- 4
Tap Send invite
They get a text with a link. When they sign in with that number, a “Help manage [child]” card appears on their Team tab with an Accept button.
Quick checks
- You are signed in with the number or email used when your child was registered.
- In more than one club? The right club is picked in the switcher at the top.
- The app is up to date.
- Each parent has their own login; accounts are not shared.
Common questions
I can’t see my child in the app.
First check you are signed in with the mobile number or email you used when registering; a different number creates a separate, empty account. If you are in more than one club, check the club switcher at the top. If the other parent registered your child, ask them to invite you with “Add a parent or carer”, or ask the club to add you. If it is still missing, contact the club with your child’s name and team.
My children are at two different clubs.
You can use one account for both. When you belong to more than one club, a club switcher appears at the top of the app. Pick one club at a time: every tab then shows only that club’s events, messages and payments. You can also use You → Switch team.
How do I join a second club?
Use the new club’s link or team code, or find the club by name, and sign in with the same account. If you enter your child’s name and date of birth exactly as before, Playlee reuses their existing details rather than creating a second child.
The other parent needs access too.
Use “Add a parent or carer” from your child’s profile (see the steps above). Clubs can also add a guardian from the player record (Membership → Guardians & emergency contacts) and choose to let them sign in to the parent app, which needs an email address.
The invite link to help manage my child is not working.
Make sure you sign in with the same mobile number the invite was texted to (or the email it was sent to). The invite is matched to that number or email.
My child appears twice.
This usually happens when a child was registered twice, for example by each parent, or with slightly different details. Do not register them again. Tell the club which entry is correct so they can tidy up the records; they can also merge duplicate parent records on their side.
I am a coach and a parent. Where are my coaching tools?
If you have a staff role you will see “Switch to coach view” under You or in the menu at the top.