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Help centre

Straightforward help for setting up tournaments, adding teams, building fixtures, entering scores, and running the day with less stress.

Guide
10 min

Set up your club and first season

Complete the club basics, add a season, and give each committee member only the access they need.

Club owner or club admin accessThe current season dates
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8 min

Invite a family and review a player registration

Send a registration request, review submitted details and documents, request missing information, add notes, and mark the registration submitted.

Registrar or club admin accessA team and active season
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6 min

Manage family access and an existing player

Understand invitations, second guardians, existing-player warnings, and what to do when a family cannot see a child.

The email or mobile number used by the club
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8 min

Create a fee plan and check what a family has paid

Set up signing-on fees or subscriptions, assign the right players, and understand the collection state.

Stripe connectedAn active season and registered players
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6 min

Create an event and collect availability

Publish a fixture or training session, notify the right squad, and review family responses.

Coach or team manager accessA team with active players
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7 min

Run a live matchday safely

Prepare the squad, start the live match, record events, and end it cleanly so families see accurate updates.

A published match eventThe current squad and shirt numbers
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7 min

Manage volunteer roles, qualifications and checks

Give volunteers suitable access and keep safeguarding information current without exposing it unnecessarily.

Safeguarding officer or authorised club admin access
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5 min

Use the club app for events, availability and updates

Find your team, open events, respond for a child, review plans, and troubleshoot a notification that opens the wrong screen.

The Playlee Clubs appA login linked to the family or staff record
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Guide
4 min

Create your first tournament and get the basics right

Start a new tournament, fill in the core details, and leave yourself with a clean setup to build on.

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3 min

Sign in and keep organiser access simple

Keep the right organiser account in use and avoid the common access mistakes that cause confusion later.

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4 min

Invite helpers to a tournament without losing control

Give other people access to the event while keeping the right level of control over setup and matchday changes.

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5 min

Complete tournament settings before opening entries

Set the event up properly before teams, parents, and referees start depending on the information.

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5 min

Add teams and clubs cleanly before you build divisions

Keep team names, club names, and age groups tidy so the rest of the tournament setup stays manageable.

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6 min

Build a usable matchday schedule without creating avoidable clashes

Set up your pitches, timings, and fixture flow so the schedule works in practice rather than only on paper.

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4 min

Enter scores and correct mistakes safely

Update results quickly while keeping the table, knockout progress, and public view trustworthy.

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4 min

Invite and prepare referees before matchday

Get the right officials in place early and make sure they can actually see what they need before the event starts.

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4 min

Check the public page before you share it

Make sure the page families, players, and coaches will see is accurate, readable, and ready to circulate.

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2 min

Use presentation display controls

Run the venue presentation confidently with the on-screen buttons and keyboard shortcuts available on the display view.

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5 min

List your tournament in the directory properly

Create a directory listing that helps clubs and families understand your event quickly and trust the key details.

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5 min

Set up ticketing before opening sales

Prepare ticket types, pricing, and gate flow before families start buying so the event-day experience stays straightforward.

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4 min

Check the public experience on mobile before you share links

Make sure the pages families and coaches will actually use on their phones are readable and practical.

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5 min

Connect payouts and fix payment readiness

Work through the practical checks that usually block organisers from taking payments or getting payout setup finished.

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