Tournament troubleshooting FAQ
Quick answers to the questions organisers ask most: visibility, missing features, signups, payments and scheduling.
Reviewed 26 September 2026
The short answer
Most problems come down to a feature not switched on in Advanced settings, the plan, Stripe setup, or a missing setup step such as pitches or tournament days.
Short answer
Start with these checks before contacting support.
What this usually means
What to do next
Extra context
How do I publish my tournament?
There is no publish button. Teams, fixtures and results are public by default. Check the page with Open public page, then share the link.
How do I hide fixtures and results until I am ready?
Turn off the Competition visibility switch (labelled Public) in Advanced settings, under Public signup page. That section only appears when Public signup is switched on.
Why is my signup link not working?
Switch on Public signup under Optional features, then tick Enable public team signup page. The page also closes once the tournament has finished.
Why can I not add another team?
You have reached your plan's team limit: 8 on Free, 60 on Standard.
Why can I not find Ticketing or Venue screen?
Both need the Standard plan and must be switched on under Advanced settings > Optional features.
Why can teams not pay online?
Your Stripe Express account is not ready. Finish it under Account Settings > Payouts.
Why are some fixtures unscheduled?
There is not enough pitch time. Add a pitch, shorten matches or extend the day, then run the Auto Scheduler again.
What should I send support?
The tournament name, the page you were on, what you expected, what you saw, and any error wording.