Account & data

Delete your Playlee account

You can delete your Playlee account at any time. This page explains how, what is removed, and what clubs and tournament organisers may still hold about you or your children.

Request account deletion

How to delete your account

In the Playlee app, open your account settings and choose Delete account. Your account is deleted straight away.

Or email support@playlee.com from the email address registered to your Playlee account, with the subject “Delete my account”. We may ask a security question to confirm it’s really you before we act on the request.

We aim to complete verified email requests within 30 days and will email you to confirm once it’s done.

If you own a club or organise a tournament on Playlee, you need to hand it over to someone else or close it before your account can be deleted. Contact us if you need help.

What we delete

When your account is deleted, we remove or anonymise:

  • Your sign-in details, including any Google or Facebook sign-in linked to your account
  • The name, email address and phone number on your Playlee account
  • Push-notification device tokens and notification preferences
  • Calendar links you created

What clubs and organisers may keep

Deleting your Playlee account does not delete the records a club or tournament organiser holds, such as player and family details, registrations, payments and messages. For those records the club or organiser is the data controller. Clubs can anonymise a member who leaves, and some records, such as payment records, must be kept for as long as tax and accounting law requires.

To have those records deleted, contact the club or organiser. You can also email us and we will pass your request to them and help them respond.

Related

For full details on how we handle personal data, see our Privacy Policy. Any questions? Email support@playlee.com.