Q&A3 minHow do teams enter my tournament?What a club manager sees when they enter through your public signup page, and what happens next.Clubs enter through your tournament's signup page: the public page address with /signup on the end. They fill in contact and team details, pay if you have chosen online payment, and their entry waits for you to approve it.
Q&A3 minTournament directory FAQQuick answers to the most common organiser questions about directory listings and what to keep updated.Keep the listing current, clear and practical. If your tournament is missing from the directory, check the dates, the venue name, town and postcode, and that Exclude from directory is off.
Q&A3 minHow do refunds work for entry fees and tickets?How to refund a ticket order or a withdrawn team's entry fee through Stripe, and what happens to the tickets and the fee.Tickets: on Ticketing, open Recent orders and select Refund on a paid order. Entry fees: when you withdraw a team that paid online, choose Refund approved and tick Refund via Stripe. The money comes back out of your Stripe balance and Playlee's fee is not returned. Offline payments are paid back by you directly.
Q&A2 minBest links to share with families on mobileQuick answers on which links to send out when most people will open them on a phone.Share the link for the job people need to do. Usually that is the public tournament page. Send the signup link to clubs entering teams, and the tickets link to spectators buying tickets.
Q&A4 minPlans, credits, and feature access FAQWhat each tournament plan costs, what it includes, how credits work, and why a feature might be unavailable.Every tournament starts on Free (up to 8 teams). Standard costs £30 per tournament (up to 60 teams, plus branding, tickets and the venue screen). Pro costs £95 per tournament (no practical team limit). You pay once per tournament with a credit, not a subscription.
Q&A3 minTournament troubleshooting FAQQuick answers to the questions organisers ask most: visibility, missing features, signups, payments and scheduling.Most problems come down to a feature not switched on in Advanced settings, the plan, Stripe setup, or a missing setup step such as pitches or tournament days.
