Guide
Estimated read: 6 min
Manage family access and an existing player
Understand invitations, second guardians, existing-player warnings, and what to do when a family cannot see a child.
Reviewed 1 September 2026 · Verified for Clubs web and app · September 2026
Before you start
The email or mobile number used by the club
How family access works
A parent or guardian account should link to the existing family and player records. A second guardian can have their own access without creating another child.
Join or restore access
- 1Open the newest invitation
If the club rescinded an invitation, older links will no longer be valid.
- 2Sign in with the invited contact detail
Using a different account can leave the invitation accepted but the family invisible.
- 3Read an existing-player warning before continuing
A masked parent email is shown as a prompt to recognise the family record. It does not block a genuine second guardian.
- 4Ask the club to check family access if the child is missing
The registrar can link the guardian to the existing family rather than creating a replacement player.
What good access looks like
- Each child appears once.
- Both guardians use their own login.
- Payments remain attached to the correct payer and player.
- The app shows the expected club and team.
Need more help?
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