Ticketing and check-in walkthrough
See the main ticketing areas in the order organisers usually need them before opening sales and on event day.
Reviewed 26 September 2026
On this page
What this page is for
These are the ticketing screens that matter most before sales open and again when people start arriving.
Main areas on this page
- Go live card
- Status for payments, public sales, ticket types and tickets sold, plus the Open public sales switch.
- Ticket types and Day capacity
- Create and edit ticket types and set how many people can attend each day.
- Public tickets page
- Buyers enter a Purchaser name, Email address and a quantity, then Continue to secure payment through Stripe.
- Ticket check-in
- Open it with Open ticket check-in. Check tickets in by QR token or manual code.
Typical flow
- 1
Set up ticket types and capacity first.
- 2
Test the public purchase flow second.
- 3
Brief the gate team on check-in before gates open.
Important checks
- The right tickets are on sale.
- The purchase flow is understandable.
- Gate staff are signed in with access to the tournament.
Common questions
What do buyers get?
After payment, the confirmation page shows each ticket with a QR code and a 10-character manual code. Tickets are issued in the purchaser's name. Ask buyers to screenshot or keep that page.
How does check-in work at the gate?
Gate staff scan the QR code with their phone camera, which opens the check-in page with the ticket filled in, or type the manual code into QR token or manual code. Then they select Check in ticket. Staff must be signed in with access to the tournament.
Can a ticket be used twice?
No. Each ticket checks in once. After that, check-in shows who checked it in and when.
Are unpaid baskets held?
Yes. An unpaid order holds its tickets for up to 24 hours, or until the payment fails or checkout expires. Held tickets count towards the sold numbers.