Privacy Policy
This notice explains how Playlee handles personal data across the markets we currently serve, including the UK, Germany, Austria, and the Netherlands. It is designed to support UK GDPR, EU GDPR, and related national ePrivacy rules alongside our cookie controls.
Company details
Playlee is operated by Playlee Limited, a private limited company registered in England and Wales with company number 17197208. Our registered office is 433 Rotherham Road, Barnsley, United Kingdom, S71 1UX.
Controller and scope
Playlee acts as a controller for account administration, product delivery, platform security, support, billing, and product analytics where consent has been given. Tournament organizers may separately act as controllers for participant, guardian, and event data they decide to collect, publish, or export through their tournaments.
This policy applies across the Playlee marketing site, organizer tools, referee workflows, team access journeys, tournament pages, and support interactions. Questions about this policy can be sent to support@playlee.com.
What we collect
The data Playlee processes depends on how the service is used. Typical categories include:
- Account and sign-in details such as names, email addresses, user roles, and login events.
- Tournament operating data such as games, results, schedules, venues, and staffing assignments.
- Team, guardian, and referee contact details entered by organizers or authorized staff.
- Payment and billing references required to reconcile paid plans, invoices, or event fees.
- Technical usage and support records, including device, browser, error, and support-ticket context.
Purposes and legal bases
We use personal data to provide the Playlee service, run organizer, referee, and team-manager portals, process payments, send transactional messages, prevent abuse, comply with legal obligations, and improve the service. Our main legal bases are performance of a contract, legitimate interests in operating and securing the platform, compliance with legal obligations, and consent for optional analytics or marketing choices.
- Contract: delivering paid and free platform features requested by organizers and invited users.
- Legitimate interests: securing the platform, diagnosing incidents, and improving reliability.
- Legal obligation: maintaining records for tax, accounting, fraud prevention, and safeguarding needs.
- Consent: optional analytics and similar tracking technologies where consent is required.
International transfers and retention
Some suppliers may process data outside the UK or EEA. Where that happens, Playlee should rely on recognized transfer safeguards such as adequacy decisions or standard contractual clauses. We retain data only for as long as it is needed for service delivery, audit, safeguarding, payment reconciliation, support, dispute handling, and legal record-keeping.
- Account and operational records are kept while an organizer relationship remains active.
- Billing, audit, and dispute-related records may be retained longer where law or risk requires it.
- Consent signals are retained long enough to respect and demonstrate the user's choice.
Your rights by region
Users in the UK and EEA, including Germany, Austria, and the Netherlands, can request access, correction, deletion, restriction, objection, portability, and withdrawal of consent where applicable. Marketing consent and analytics consent can be changed without affecting essential account access.
Where Playlee is acting only as a processor on behalf of an organizer, we may direct the request to that organizer so the correct controller can respond. Identity checks may be required before a request is fulfilled.
Children and sensitive data
Playlee is used for youth and community sport administration, so organizers may input guardian and minor-related records. Organizers remain responsible for collecting the right permissions and giving notices to participants or guardians where required by local law or club policy.
Playlee does not intentionally require special-category data for standard tournament operations. If such data is processed, it should only be done where a lawful basis and suitable operational safeguards are in place.
Complaints and regulators
If you believe Playlee has handled your data unlawfully, you may complain to your local data protection authority. In the UK this is the Information Commissioner's Office. In the Netherlands it is the Autoriteit Persoonsgegevens. In Austria it is the Datenschutzbehoerde. In Germany complaints are usually handled by the competent state supervisory authority, with the BfDI covering federal matters.
We encourage users to contact support@playlee.com first so we can investigate and resolve issues directly where possible.