Guide5 minute read
Connect payouts and fix payment readiness
Connect Stripe Express so entry fees and ticket sales reach your bank account, and fix the usual blockers.
Reviewed 26 September 2026
On this page
What you will do
Online entry fees and ticket sales are paid into your own Stripe Express account, which pays out to your bank account.
Until it is ready, teams cannot pay online and you cannot open public ticket sales.
Before you start
- Use the organiser account that owns the tournament.
- Complete every Stripe step in one go if you can.
- Treat payment readiness as a blocker before entries or ticket sales open.
Where to go
- Account Settings > Payouts
- Shows Not connected, Action needed or Ready for payouts.
- Ticketing > Go live card
- Shows Payments: Ready or Action needed.
How to do it
- 1
Check you are signed in to the organiser account that owns the tournament.
- 2
Go to Account Settings > Payouts and select Connect Stripe Express.
- 3
If it shows Action needed, select Finish Stripe setup and complete what Stripe asks for.
- 4
When it shows Ready for payouts, recheck the signup page and Ticketing.
- 5
If the status still does not update, contact support with the exact message you see.
Check you are ready
- Account Settings > Payouts shows Ready for payouts.
- The Ticketing Go live card shows Payments: Ready, if you sell tickets.
- A test entry reaches the Stripe payment page.
If something looks wrong
If something looks wrong
Do not wait until entries or ticket sales open to discover the Stripe setup still needs work.