Check every player has a guardian on record
Use the Guardian compliance page to find players with no parent or guardian recorded, guardians Playlee cannot contact, invites not yet sent and consent records that need a second look, then export the list to follow up.
Reviewed 9 November 2026 · Verified for d466fd6
Before you start
- A tournament you created or help to run, with teams whose managers have added players
- Guardians in the sidebar: it only appears where guardian management is switched on
The short answer
Select Guardians in the sidebar. The summary shows how many players are covered and what still needs follow-up. Select a queue under Compliance workflow to see just those records, then Export queue CSV and ask each team manager to fill the gaps in their team portal.
On this page
What you will do
You will check that every player entered in your tournament has at least one parent or guardian on record, that Playlee can reach them, and that their consent records add up.
The page is a report: it shows what is missing but does not change anything. Team managers add guardians and send their invites from their team portal, so you use this page to see who to chase.
Before you start
- Contact details stay hidden. The page only shows whether each guardian has an Email and a Phone, never the details themselves.
- Players appear once a team manager has added them, including teams whose entry is still waiting for approval.
- Each guardian record gets one status: Compliant, Needs contact, Invite pending, Consent review or Age verification.
- The page is worked out each time you open it. The badge at the top shows when.
How to do it
- 1
Open Guardian compliance
Select Guardians in the sidebar. Four totals sit at the top: Players covered, Guardian records, Consent evidence and Pending follow-up, each with a line saying what still needs doing.
- 2
Start with players who have no guardian
Under Missing-guardian follow-up, every player with no guardian record is listed with their team. Nothing else can happen for these players until a guardian is added, so chase these first.
- 3
Work through the other queues
Under Compliance workflow, select a queue card to show only its records. Issue buckets lists each guardian with their status, whether they have an email or phone, and whether their invite has been sent. Select View all queues to see everything again.
- 4
Check the consent records
Under Consent review, check guardians whose marketing choice does not match the consent Playlee recorded, or who opted in without an email address. A Mismatch badge means the two disagree.
- 5
Export the list and follow up
Select Export queue CSV to download the records that need action (or just the queue you are viewing). The file has names, teams and statuses but no email addresses or phone numbers. Send each team manager the gaps for their squad.
Check you are ready
- Missing-guardian follow-up says every player has at least one guardian record.
- No guardian is left as Needs contact.
- Every Consent review record has been checked with its team manager.
- Team managers know which guardians still need an invite.
If something looks wrong
If something looks wrong
You cannot add or edit guardians from this page or from Teams. Guardians are added, and invited, by the team manager in their team portal. Ask them to make the change, then open Guardians again to see the new status.
Common problems
I cannot see Guardians in the sidebar
The page only appears where guardian management is switched on for Playlee Tournaments. Without it, the sidebar has no Guardians item.
Why can I not see the parents’ email addresses?
The page and the export are deliberately privacy-safe. They show whether an email or phone number exists, not what it is. Team managers hold the contact details for their own squads.
A guardian shows Invite pending
The guardian has contact details but the team manager has not sent them a Playlee invite yet. Ask the team manager to send it from their team portal.
What does Age verification mean?
The player’s age details are waiting to be checked or need follow-up. The guardian record stays in that queue until the age check is cleared.