Plans, credits, and feature access FAQ
Quick answers for organisers who need to understand why a feature is unavailable or how usage limits apply.
The short answer
If something is unavailable, first check the tournament plan, any relevant credits, and whether the feature depends on another setup step being complete.
Short answer
These are the common plan and access questions organisers ask when something is missing or blocked.
What this usually means
What to do next
Extra context
Why can I not see a feature I expected?
Check the plan, any feature-specific credit requirement, and whether the tournament setup is complete enough for that feature to appear.
Should I change the plan or finish setup first?
Finish the core setup checks first. A missing feature is not always a billing problem.
What is the quickest way to describe a billing problem to support?
Include the tournament name, the feature you expected, what you saw instead, and any error wording.
When should I contact support directly?
When payments, billing disputes, or a locked account are stopping the event from running properly.