Tournament troubleshooting FAQ
Quick checks for the problems organisers hit most: entries closed, fixtures not showing, helpers without access, online payments not ready and missing features.
Reviewed 11 November 2026 · Verified for b4eff22
The short answer
Most problems come down to one of four things: a feature not switched on under Optional features, a switch in Advanced settings (such as Public under Competition visibility), the tournament’s plan, or a payout setup that is not finished.
Short answer
Start with the settings before anything else. Optional features stay off until you switch them on, public pages follow the switches in Advanced settings, and online payments wait for your payout setup.
What this usually means
- A missing menu item or public tab usually means the feature is off, or the tournament’s plan does not include it.
- Missing fixtures or results on the public page usually means competition data is hidden, or the fixtures have no time yet.
- A helper who cannot do something usually has a role that does not allow it.
What to do next
- 1
Check the feature switches
In Advanced settings, look under Optional features and switch on what you need, then select Save feature switches.
- 2
Check the public page
Select Open public page and look at it as a parent would. The guide Check the public page before you share it covers each tab.
- 3
Tell support what you saw
If it still looks wrong, send support the tournament name, the page you were on, what you expected, what you saw and any error wording.
Extra context
Clubs say entries are closed, or the signup link does not work
The signup page only exists once Public signup is on under Optional features and Enable public team signup page is switched on under Public signup page. It shows Entries are closed once the tournament has finished, and a category stops taking entries when it is full or past its entry deadline (a full category can take a waitlist instead). See How do teams enter my tournament?
Fixtures or results are not showing on the public page
If Fixtures and Results are missing from the tabs, switch on Public under Competition visibility and select Save public controls. If the tabs are there but matches are missing, those fixtures have no time yet: schedule them and save. See Check the public page before you share it and Build the schedule and fix clashes.
A helper cannot see or change something
Check their role on Tournament helpers (only the tournament owner sees it). Support and Viewer cannot change anything, and on the website they cannot open the tournament’s admin pages at the moment. Co-admin can run the day but not manage payments or delete the tournament. See Invite helpers to run the tournament with you.
Teams cannot pay online
Online entry payments, and ticket sales, need your payout account to be ready to take payments. Finish it on the Payouts tab of Account Settings until it shows Ready for payouts, then check Payment mode is Online payment (Stripe). See Set up payouts so teams can pay online.
I cannot find Ticketing or Venue screen
Both need the Standard plan, and each must be switched on under Optional features (Tickets and Venue screen). See Plans, credits and feature access.
Families say the Info link does not open
Set up visitor information first: in Advanced settings, open Public info page, switch on Enable info page, add your details and select Save info settings. Share the link from the Info tab once it shows on your public page.