How do refunds work for entry fees and tickets?
Refund a spectator ticket order, or a withdrawn team’s entry fee, through Stripe, and what happens afterwards.
Reviewed 4 November 2026 · Verified for 2bf3b80
The short answer
Tickets: on Ticketing, find the order under Recent orders and select Refund. Entry fees: when you withdraw a team, choose Refund approved and tick Refund via Stripe. Either way the money comes from your Stripe balance, and Playlee’s fee is not returned.
Short answer
Refunds go back to the payer’s card through Stripe. They come out of your Stripe balance, and Playlee’s fee is not returned. A refund cannot be undone.
What this usually means
- A ticket refund returns the full amount of the order, and every ticket in it stops working at check-in.
- Withdrawing a team records a refund decision. Money only moves if you choose Refund approved and tick Refund via Stripe.
- Playlee does not contact the team or the buyer for you.
What to do next
- 1
Refund a ticket order
Open Ticketing in the sidebar. Under Recent orders, select Refund on the paid order, add a reason if you like, and confirm.
- 2
Refund a team’s entry fee
On Teams, select Withdraw on the team’s row. Choose Refund approved, tick Refund via Stripe, check the amount and confirm the withdrawal.
Extra context
Can I refund part of an entry fee?
Yes. When you withdraw the team, enter the amount to refund before you confirm.
A team paid me directly. How do I refund them?
Pay them back yourself, then record it when you withdraw the team by choosing Refunded outside Playlee.